Shipping policy

Shipping Policy

Last updated: August 18, 2026

Thank you for shopping with INFINITE. We aim to make your order experience as simple and reliable as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

  • Europe: 5–12 business days

  • United States & Canada: 7–15 business days

  • Other international locations: 7–20 business days

Please note that these are estimates and are not guaranteed delivery dates. Delivery times may vary due to customs, holidays, weather, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location, order size, and available shipping method.

From time to time, we may offer free shipping promotions.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any such fees are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate the shipment.

Please make sure your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged package and product. We will review the situation and determine the appropriate solution.

Contact

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on our Shopify store.

Thank you for choosing INFINITE.